This is an agreement between you and Alrawi Media W.L.L. ("Alrawi", "we" or "us") regarding the audio content created and/ or distributed by Alrawi (the "Service"). The rules, policies and guidance we provide regarding the Service, the Alrawi.com Privacy Notice are collectively referred to as the "Terms" and govern your use of the Service.
By downloading, browsing, accessing or signing up for or using the Service, you agree to the Terms.
TERMS OF USE
We reserve the right to amend these terms and conditions at any time. If you disagree with any of these Terms and Conditions of Use, you must immediately discontinue your access to the Alrawi.com website or Alrawi Mobile Application and your use of the services offered on the website or Alrawi Mobile Application. Continued use of the website or Alrawi Mobile Application will constitute acceptance of these Terms and Conditions of Use, as may be amended from time to time.
2. DEFINITIONS
In these Terms and Conditions of Use, the following capitalized terms shall have the following meanings, except where the context otherwise requires:
"Account" means an account created by a User on the Mobile Application as part of Registration.
"Merchant" refers to any entity (Alrawi Media W.L.L. Affiliates or subcontractors, Alrawi Studios, Publishers, Authors, Producers, Narrators, Production Houses, Professional Studios, etc.) whose products or Samples can be purchased and/or redeemed (as the case may be) via the Alrawi website or Alrawi Mobile Application.
"Privacy Policy" means the privacy policy set out in Clause 14 of these Terms and Conditions of Use.
"Redeem" means to redeem (download, purchase, or play) a Merchant’s products or Samples on these Terms and Conditions of Use and
"Redemption" means the act of redeeming (downloading, purchasing, or playing) such products or Samples.
"Register" means to create an Account on the Mobile Application and "Registration" means the act of creating such an Account.
"Samples" means samples of Merchant’s products and/or Merchant’s services, including without limitation, any vouchers for the redemption of such services, and "Sample" means any one of them.
"Services" means all the services provided by Alrawi Media W.L.L. via the Alrawi.com Website or Alrawi Mobile Application to Users, and "Service" means any one of them,
"Users" means users of the Website or Mobile Application, including you and "User" means any one of them.
3. GENERAL ISSUES ABOUT THE MOBILE APPLICATION AND THE SERVICES
3.1 Applicability of terms and conditions: The use of any Services and/or the Mobile Application and the making of any Redemptions are subject to these Terms and Conditions of Use.
3.2 Location: The Mobile Application, the Services and any Redemptions are intended solely for use by Users who access the Mobile Application.
3.3 Scope: The Mobile Application, the Services and any Redemptions are for your non-commercial, personal use only and must not be used for business purposes.
3.4 Prevention on use: We reserve the right to prevent you using the Mobile Application and the Service (or any part of them) and to prevent you from making any Redemptions.
3.5 Equipment and Networks: The provision of the Services and the Website or Mobile Application does not include the provision of a computer, mobile telephone or handheld device or other necessary equipment to access the Website or Mobile Application or the Services or make any Redemptions. To use the Website or Mobile Application or Services or to make Redemptions, you will require Internet connectivity and appropriate telecommunication links. You acknowledge that the terms of agreement with your respective mobile network provider ("Mobile Provider") will continue to apply when using the Mobile Application. As a result, you may be charged by the Mobile Provider for access to network connection services for the duration of the connection while accessing the Website, Mobile Application or any such third party charges as may arise. You accept responsibility for any such charges that arise.
3.6 Permission to use Mobile Application: If you are not the bill payer for the mobile telephone or handheld device being used to access the Mobile Application, you will be assumed to have received permission from the bill payer for using the Mobile Application.
4. REDEMPTIONS
4.1 Need for registration: You must Register to make a Redemption from the Website or Mobile Application.
4.2 Application of these Terms and Conditions of Use: By making any Redemption, you acknowledge that the Redemption is subject to these Terms and Conditions of Use.
4.3 Redemption: Any attempted Redemption not consistent with these Terms and Conditions of Use may be disallowed or rendered void at our or the relevant Merchant’s discretion.
4.4 Redemption of any services or products through the mobile application will be charged through your operating system account and in the currency of the account, and that might be different than the price presented on the Website or Mobile Application.
4.5 User is not be entitled for the new versions of the products, services or samples without making a redemption to these new versions.
4.6 Restrictions: (a) Reproduction, sale, resale or trading of any products or Samples or Redeemed products is prohibited. (b) If any product or Sample is Redeemed for less than its face value, there is no entitlement to a credit, cash or Sample equal to the difference between the face value and the amount Redeemed. (c) Redemption of products or Samples is subject to availability of these services in the country or region as Alrawi (d) Redemptions of services or samples is subject to the technical compatibility and storage availability of the user’s device to allow for productive use of these products or services.
5. NOTIFICATIONS
5.1 You agree to receive pre-programmed notifications on the e-Mail, Website, or Mobile Application from Merchants on your mobile telephone or other handheld devices (as the case may be).
6. YOUR OBLIGATIONS
6.1 Merchant terms: You agree to (and shall) abide by the terms and conditions of the relevant Merchant for which your Redemption relates to, as may be amended from time to time.
6.2 Accurate information: You warrant that all information provided on Registration and contained as part of your Account is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the information in your Account.
6.3 Content on the Website, Mobile Application and Service: It is your responsibility to ensure that any products, Samples or information available through the Website or Mobile Application or the Services meet your specific requirements before making any Redemption.
6.4 Prohibitions in relation to usage of Services or Mobile Application: Without limitation, you undertake not to use or permit anyone else to use the Services or Mobile Application:-
6.4.1 to send or receive any material which is not civil or tasteful
6.4.2 to send or receive any material which is threatening, grossly offensive, of an indecent, obscene or menacing character, blasphemous or defamatory of any person, in contempt of court or in breach of confidence, copyright, rights of personality, publicity or privacy or any other third party rights;
6.4.3 to send or receive any material for which you have not obtained all necessary licences and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;
6.4.4 to send or receive any material which is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);
6.4.5 to cause annoyance, inconvenience or needless anxiety;
6.4.6 to intercept or attempt to intercept any communications transmitted by way of a telecommunications system;
6.4.7 for a purpose other than which we have designed them or intended them to be used;
6.4.8 for any fraudulent purpose;
6.4.9 other than in conformance with accepted Internet practices and practices of any connected networks;
6.4.10 in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity; or
6.4.11 in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large load on our infrastructure.
6.5 Prohibitions in relation to usage of Services, Mobile Application: Without limitation, you further undertake not to or permit anyone else to:-
6.5.1 resell any products or Samples ;
6.5.2 furnish false data including false names, addresses and contact details and fraudulently use credit/debit card numbers;
6.5.3 attempt to circumvent our security or network including to access data not intended for you, log into a server or account you are not expressly authorised to access, or probe the security of other networks (such as running a port scan);
6.5.4 execute any form of network monitoring which will intercept data not intended for you;
6.5.5 enter into fraudulent interactions or transactions with us or a Merchant (including interacting or transacting purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party);
6.5.6 extract data from or hack into the Mobile Application;
6.5.7 use the Services, Website or Mobile Application in breach of these Terms and Conditions of Use;
6.5.8 engage in any unlawful activity in connection with the use of the Website, Mobile Application or the Services; or
6.5.9 engage in any conduct which, in our exclusive reasonable opinion, restricts or inhibits any other customer from properly using or enjoying the Website, Mobile Application or Services.
7. RULES ABOUT USE OF THE SERVICE, WEBSITE AND THE MOBILE APPLICATION
7.1 We will use reasonable endeavours to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Services, the website or the Mobile Application will be free of faults, and we do not accept liability for any such faults, errors or omissions.
7.2 We do not warrant that your use of the Services or the Website or Mobile Application will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Services or the Mobile Application will be transmitted accurately, reliably, in a timely manner or at all. Notwithstanding that we will try to allow uninterrupted access to the Services and the Mobile Application, access to the Services and the Mobile Application may be suspended, restricted or terminated at any time.
7.3 We do not warrant that you the Service or content you redeem is accurate, factually correct, tasteful, or culturally appropriate to the users. Alrawi Media W.L.L. Website and Mobile application is a publishing and distribution platform and does not endorse or ratify any of the content sold in the Website or Mobile Application.
7.4 The price charged on Redemption will be in the currency of your operating system, and might be different than the price presented on the Service page. Alrawi does not take responsibility of any price deviations due to currency fluctuations or bank charges incurred in connection with the redemption.
7.5 We do not give any warranty that the Services, Website and the Mobile Application are free from viruses or anything else which may have a harmful effect on any technology.
7.6 We reserve the right to change, modify, substitute, suspend or remove without notice any information or Services on the Website or Mobile Application from time to time. Your access to the Website, Mobile Application and/or the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. For the avoidance of doubt, we reserve the right to withdraw any information or Services from the Website, Mobile Application at any time.
7.7 We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of these Terms and Conditions of Use.
8. SUSPENSION AND TERMINATION
8.1 If you use (or anyone other than you, with your permission uses) the Mobile Application, any Services in contravention of these Terms and Conditions of Use, we may suspend your use of the Services and/or Mobile Application.
8.2 If we suspend the Services or Mobile Application, we may refuse to restore the Services, Website or Mobile Application for your use until we receive an assurance from you, in a form we deem acceptable, that there will be no further breach of the provisions of these Terms and Conditions of Use.
8.3 Without limitation to anything else in this Clause 8, we shall be entitled immediately or at any time (in whole or in part) to: (a) suspend the Services and/or Mobile Application; (b) suspend your use of the Services and/or Mobile Application; and/or (c) suspend the use of the Website, Services and/or Mobile Application for persons we believe to be connected (in whatever manner) to you, if:
8.3.1 you commit any breach of these Terms and Conditions of Use;
8.3.2 we suspect, on reasonable grounds, that you have, might or will commit a breach of these Terms and Conditions of Use; or
8.3.3 we suspect, on reasonable grounds, that you may have committed or be committing any fraud against us or any person.
8.4 Our rights under this Clause 8 shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
9. DISCLAIMER AND EXCLUSION OF LIABILITY
9.1 The Website, Mobile Application, the Services, the information on the Mobile Application and use of all related facilities are provided on an "as is, as available" basis without any warranties whether express or implied.
9.2 To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to the Mobile Application and its contents, including in relation to any inaccuracies or omissions in the Mobile Application, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade.
9.3 We do not warrant that the Mobile Application will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that the Mobile Application will not be affected by any acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.
9.4 While we may use reasonable efforts to include accurate and up-to-date information on the Mobile Application, we make no warranties or representations as to its accuracy, timeliness or completeness.
9.5 We shall not be liable for any acts or omissions of any third parties howsoever caused, and for any direct, indirect, incidental, special, consequential or punitive damages, howsoever caused, resulting from or in connection with the website, mobile application and the services offered in the mobile application, your access to, use of or inability to use the mobile application or the services offered in the mobile application, reliance on or downloading from the mobile application and/or services, or any delays, inaccuracies in the information or in its transmission including but not limited to damages for loss of business or profits, use, data or other intangible, even if we have been advised of the possibility of such damages.
9.6 We shall not be liable in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause thereof, for any indirect, consequential, collateral, special or incidental loss or damage suffered or incurred by you in connection with the Mobile Application and these Terms and Conditions of Use. For the purposes of these Terms and Conditions of Use, indirect or consequential loss or damage includes, without limitation, loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment including software, claims of third parties, and all associated and incidental costs and expenses.
9.7 The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
9.8 Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to the Mobile Application, or electronic mail transmitted to and from us, will not be monitored or read by others.
10. INDEMNITY
You agree to indemnify and keep us indemnified against any claim, action, suit or proceeding brought or threatened to be brought against us which is caused by or arising out of (a) your use of the Services, (b) any other party’s use of the Services using your e-mail address, mobile number, user ID, verification PIN and/or any identifier number, and/or (c) your breach of any of these Terms and Conditions of Use, and to pay us damages, costs and interest in connection with such claim, action, suit or proceeding.
11. INTELLECTUAL PROPERTY RIGHTS
11.1 All editorial content, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks on the Mobile Application are protected by copyright laws and/or other laws and/or international treaties, and belong to us and/or our suppliers, as the case may be. These works, logos, graphics, sounds or images may not be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers, as the case may be.
11.2 Nothing contained on the Mobile Application should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Mobile Application without our written permission. Misuse of any trademarks or any other content displayed on the Mobile Application is prohibited.
11.3 We will not hesitate to take legal action against any unauthorized usage of our trade marks, name or symbols to preserve and protect its rights in the matter. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trade marks of their respective owners.
12. AMENDMENTS
12.1 We may periodically make changes to the contents of the Mobile Application, including to the descriptions and prices of goods and services advertised, at any time and without notice. We assume no liability or responsibility for any errors or omissions in the content of the Mobile Application.
12.2 We reserve the right to amend these Terms and Conditions of Use from time to time without notice. The revised Terms and Conditions of Use will be posted on the Mobile Application and shall take effect from the date of such posting. You are advised to review these terms and conditions periodically as they are binding upon you.
13. APPLICABLE LAW AND JURISDICTION
13.1 The Website, Mobile Application can be accessed from all countries around the world where the local technology permits. As each of these places have differing laws, by accessing the Mobile Application both you and we agree that the laws of the Kingdom of Bahrain, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of the Mobile Application.
13.2 You accept and agree that both you and we shall submit to the exclusive jurisdiction of the courts of the Kingdom of Bahrain in respect of any dispute arising out of and/or in connection with these Terms and Conditions of Use.
14. PRIVACY POLICY
14.1 Access to the Mobile Application and use of the Services offered on the Mobile Application is subject to this Privacy Policy and the Privacy Policy on Alrawi.com. By accessing the Mobile Application and by continuing to use the Services offered, you are deemed to have accepted this Privacy Policy, and in particular, you are deemed to have consented to our use and disclosure of your personal information in the manner prescribed in this Privacy Policy and for the purposes set out in Clauses 3.7 and/or 4.1. We reserve the right to amend this Privacy Policy from time to time. If you disagree with any part of this Privacy Policy, you must immediately discontinue your access to the Mobile Application and your use of the Services.
14.2 As part of the normal operation of our Services, we collect, use and, in some cases, disclose information about you to third parties. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, communicate and disclose and make use of your personal information when you use the Services on the Mobile Application:-
(a) Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
(b) We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
(c) We will only retain personal information as long as necessary for the fulfillment of those purposes.
(d) We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
(e) Personal information should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
(f) We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
15. Cancellation / Refund/ Exchange Policy:
Since Alrawi Media W.L.L is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our application.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- Download Issues: it may happen so that you are having problems while downloading the product. Claims regarding such issues must be submitted within 24 hours of the purchased to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline.
- Major Defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
- Product not-as-Described (Sample) : such issues should be reported to our Technical Support Department within 24 Hours from the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the audio sample. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample products are available for evaluation purpose in each book available.
Please give it 12-24 hours for our Support Team to get back to you on the problem.
Requests for a refund are accepted at info@alrawi.com within the period of 3 days after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions
